Changelog
Follow up on the latest improvements and updates.
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Behaviour & Safeguarding
BehaviourWatch
SchoolPod
Sharing important behaviour and safeguarding information just got quicker
Behaviour and safeguarding information can now be shared quickly and consistently, removing manual steps and duplicate effort. This is especially valuable for schools using CPOMS as their safeguarding platform, as it removes the need to re key records and saves time.
What’s new?
A new Share button has been added to Slip records in
SchoolPod
and BehaviourWatch
, allowing staff to:- Share slips with student contacts, including parents and extended contacts, via email
- Share slips with other staff members via email
- Share slips directly into a linked CPOMS account
Key benefits:
- Less admin effort: Removes the need to re key or print and email slips manually.
- Stronger safeguarding oversight: Behaviour and safeguarding context can be consolidated in CPOMS.
- Full incident context shared: Slip commentary and audit history are included, preserving the full record.
- Faster communication: Enables quicker, more informed sharing with parents, staff and safeguarding teams.
How it works
Sharing with staff and student contacts
Staff can open any saved Slip in SchoolPod or BehaviourWatch, select Share, and choose to send the record to:
- Student contacts, including parents and extended contacts, shown with relationship and priority to support informed sharing
- Staff members, with role information included to provide context
An email is sent with the slip details attached, replacing the need to print to PDF and email manually. No additional setup is required to share with staff or student contacts.

Sharing with CPOMS
Schools that use CPOMS will need to complete a one time setup by connecting their CPOMS account in the Admin communication settings.

Once connected, staff can share a slip to CPOMS using the same Share button. This creates a new entry in CPOMS containing the full slip commentary.
Parents can now save important school event reminders directly to their personal calendar from the
Eduspot App
, making it easier to stay organised and keep on top of school activities.What’s new?
The
Smart Sync Calendar
feature allows parents to add event reminders to their private calendars directly from Eduspot timeline messages. This is available for Parents’ Evening Booking System generated events, including trips, reminders and Parents’ Evening schedules.Events can be saved in just a few taps and synced with
Google, Outlook and Apple
calendars.
Key benefits
- Fewer missed school events and appointments
- Clear visibility of trips and Parents’ Evening schedules
- No need to search messages or set manual reminders
- Automatic calendar notifications
- Reduced follow‑up and less admin work for schools
How it works
When a school sends an event through Eduspot, parents can add the event directly to their personal calendar from the timeline message. The event is saved to their chosen calendar and reminders are handled automatically.
Important
:This feature is currently only available for Parents’ Evening Booking System generated events.new
Engagement
Groupcall
Teachers2Parents
Optimise parental engagement through actionable insights with the new Performance Hub
The
Performance Hub
was built to support our school community to optimise parental engagement, using evidence drawn from existing communication data and turning insight into action that drives impact.What’s New?
The Performance Hub is now available in
Groupcall
and Teachers2Parents
, bringing together communication performance insights and actionable steps in one central place. 

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It includes:
- Delivery rate insights across core communication channels
- Favourite actions to pin commonly used tasks for faster access
- Quick actions tailored to the user logged in, providing personalised shortcuts to frequently performed tasks
- Today at a glance view to surface important actions such as reviewing messages, checking delivery summaries and improving contact data accuracy
- Channel insights for the last 30 days, including app adoption, messaging channel data and a breakdown of message delivery reporting
- Messaging analytics over a rolling six month period across SMS, email and push, including delivery rate, messages sent, delivered and units used.


Key Benefits
- Make confident decisions about how to communicate with parents
- Spot delivery issues early and take action to improve outcomes
- Improve visibility of communication spend and engagement patterns
- Identify opportunities to save money through increased adoption of the Eduspot App
- Move beyond static reporting to usable insight that improves parental engagement outcomes
How it works
The Performance Hub uses existing communications usage data across to present clear insights into delivery, engagement and channel usage.
Schools can review performance trends, see app adoption and channel patterns, identify where data quality may be affecting delivery and take practical steps such as improving contact data accuracy and promoting app use.
Click Here to watch a demo of the Performance Hub on Teachers2Parents
Click Here to watch a demo of the Performance Hub on Groupcall
new
Engagement
Teachers2Parents
In product support now available in Teachers2Parents
Support is now available directly within Teachers2Parents, making it quicker and easier to get help when it is needed.
What’s New?
An AI powered support chatbot has been added to the Teachers2Parents platform, giving users fast access to the support knowledge base directly within the product. The chatbot uses AI to surface the most relevant answers and share helpful links to support resources.

Key Benefit(s)
- Faster access to trusted support information
- Quick answers without leaving the platform
- Helpful links to relevant support resources
- Reduced need to raise support tickets
How it works
- Open the support chatbot in Teachers2Parents using the chat icon in the top right menu
- You will need to accept the privacy and cookies policies before you can proceed
- Ask a question by typing it in the chat box
- The chatbot uses AI to return the most relevant response from the support knowledge base and shares helpful links to related resources where available
Click Here to watch a demo.
new
SchoolMoney
In product support now available in SchoolMoney
Support is now available directly within SchoolMoney, making it quicker and easier to get help when it is needed.
What’s New?
An AI powered support chatbot has been added to SchoolMoney, giving users fast access to the SchoolMoney support knowledge base directly within the product. The chatbot uses AI to surface the most relevant answers and share helpful links to support resources.



Key Benefit(s)
- Faster access to trusted support information
- Quick answers without leaving SchoolMoney
- Helpful links to relevant support resources
- Reduced need to raise support tickets
How it works
- Open the support chatbot in SchoolMoney using the chatbot icon in the top right menu
- You will need to accept the privacy and cookies policies before you can proceed
- Ask a question by typing it in the chat box
- The chatbot uses AI to return the most relevant response from the support knowledge base and shares helpful links to related resources where available
Click Here to watch a demo.
new
improved
Engagement
Teachers2Parents
Save character limits with the updated shorter 'student forename' token
A new message token has been introduced to reduce SMS character usage, following customer feedback.
What’s New?
- The Student Forename Shortmerge token($sfname$)has been added.
- It inserts the student’s forename in the same way as the existing Student Forename token, while using fewer characters.

Key benefit(s)
- Uses fewer SMS characters
- Helps messages stay within character limits
- More flexibility when composing SMS messages
How it works
- When creating an SMS, select the Student Forename Short token ($sfname$) as seen in the image below.

Note:
Existing templates will continue to use the longer student forename token. If required, templates can be updated to use the new shorter token. This does not affect how the token works.Thank you to everyone who submitted and upvoted this request.
new
Xporter Portal
Xporter
Go4Schools MIS now supported on Xporter
Xporter now supports the Go4Schools MIS which means schools using Go4Schools can authorise their MIS connection directly in the Xporter portal, making setup simpler.
What’s new?
Go4Schools has been added as a selectable MIS option in the Xporter authorisation flow. This means Xporter now supports Go4Schools MIS sync configuration and database generation for invited and onboarded schools.
Key benefits:
- Enables schools using Go4Schools to authorise their MIS directly in Xporter
- Reduces complexity with an authorisation flow that supports Go4Schools sync configuration
- Improves reliability through automatic database generation during onboarding
new
Engagement
Teachers2Parents
Edit parent & staff contact details instantly in T2P
Its now easier to fix incorrect or missing parent and staff contact details directly in T2P! This function ensures important messages reach the right people especially when timing matters most.
Important!
All changes are temporary and reset automatically on the next MIS sync or CSV upload.
What’s New?
- A new Edit button within Contact Details for both parent and staff contacts
- Any user with Contacts permission can update details
- Real‑time editing of email addresses and mobile numbers
- Built‑in validation ensures at least one valid contact method is always present
- Fully supports Welsh language settings as well
Key Benefits
This update gives schools:
- The ability to instantly correct incorrect or missing parent contact details
- Confidence to respond quickly to safeguarding or time‑critical situations
- Improved reliability for attendance, behaviour and emergency follow‑ups
- Reduced reliance on MIS teams or support tickets for small fixes
- Peace of mind that MIS remains the long‑term source of truth
How It Works
Click Here to watch a demo video or follow the steps below.
1. Select the contacts menu option in T2P

2. Select 'Students' or 'Staff'

3. Click on the contact you want to edit to open contact details

4. Once opened, click on the Edit button to update the mobile number or email address

5. Save the changes (at least one field must contain a valid contact method)

new
Xporter Portal
Xporter
Realtime notifications for MIS migration
With this update, schools and all relevant stakeholders will now receive immediate, clear communication when an MIS migration is booked, helping everyone stay aligned and prepared.
What's new?
Automatic email notifications are now triggered as soon as a school submits an MIS migration form. Emails are delivered in realtime so all Relying Parties are informed the moment a school books an MIS change.
Key benefits:
- Removes the need for schools to manually inform their connected partners
- Helps Relying Parties prepare earlier for changes that may affect their integrations
- Reduces the risk of service disruption during MIS migrations
- Improves coordination between schools and their connected services
new
Teachers2Parents
Xporter Portal
Xporter
Onboarding non MIS schools seamlessly
Non MIS schools can now be invited and set up to use T2P through the standard authorisation flow, making it possible for more schools to begin using the platform without relying on an MIS integration.
What's new?
Non MIS schools can now complete the same invitation and authorisation steps as MIS connected schools. Previously, this process was only fully supported for schools with an MIS integration. With this update, non MIS schools can be invited, authenticated and set up to share data through CSV upload without needing an MIS connection.
Key benefits:
- Opens T2P to schools that do not use a Management Information System
- Removes onboarding barriers and supports a wider range of school setups
- Ensures CSV data is validated and synchronised to provide a consistent data experience
- Uses a single, simplified onboarding process for all schools
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